Jobs for Customer Services Representative

CUSTOMER SERVICE REPRESENTATIVE

Job Description The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. The Department of Homeless Services is recruiting for six (6) Caseworkers to function as a Customer Service Representatives, who will: - Answer customer calls and provide accurate, satisfactory answers to their questions and concerns. - De-escalate situations involving dissatisfied customer, offering assistance and support. - Identify customers needs, clarify information, research issues, and provide response/solution. - Interact with Real Estate Broker/landlords and Housing Specialist to inform about the status of their units in process. - Guide callers through/ troubleshooting, navigating the agency's website or using new application and services. - Collaborate with the managers to improve customer service. - Help to train new employees and inform them about the agencys customer management policies. - Compile daily and weekly metrics on the number of calls received and the status of the said calls. - Manage high volume of inbound and outbound calls in a timely manner. Qualifications 1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA). Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Quick Apply

Customer Service Representative

PostScan Mail New York, NY

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 224 W 35th St., New York, NY 10001 Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Schedule: Monday - Friday, 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Dynamic Environment

Customer Services Representative

Kroll, LLC in New York, NY

Customer Services Representative (Finance) Customer Service positions available! Looking for a career opportunity in customer service with a proven industry leader? Our Identity Theft and Breach Notification "ITBN" practice is now hiring for full-time Call Center Representative positions in our Nashville contact center. The Call Center Representative's primary focus is handling inbound phone calls from consumers who are eligible for Kroll's products and services as well as phone calls from Kroll's program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will be located in Nashville, TN and will report to the Consumer Services Supervisor. At Kroll, your work will help deliver clarity to our clients' most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll. DAY-TO-DAY RESPONSIBILITIES: Answer inbound phone calls and emails in a contact center environment. Provide excellent customer service support. Provide accurate information regarding Kroll's products, services, and product delivery systems. Be professional and courteous with callers at all times. Maintain confidential information in accordance with company procedures and standards. Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments. Work well within a team environment and independently. Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll. Other administrative work as needed. Perform all duties in accordance with company procedures and standards. ESSENTIAL TRAITS: Customer Service: 2 years (Preferred) Call Center Experience: 1 year (Preferred) High School Diploma (Required) Bachelor's (Preferred) Must be flexible, enthusiastic and possess good interpersonal skills. Must be able to work 40 hours per week, more specifically the 10:30am - 7pm shift, with flexibility to work additional hours if needed when high call volume is anticipated. Must be proficient in MS office products, i.e. Word, Excel, PowerPoint. Excellent interpersonal and communication skills (listening, verbal, written). May be asked to be available for on-call after hours phone support as needed by the business. Sitting for long periods of time in close proximity to a computer screen is required. Excellent written and verbal communication skills that help represent diverse communities. Experience working with diverse teams. Competitive Pay Starting at $15 per hour *Plus differential for bilingual agents! (Spanish, German, and French languages)* About Kroll Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll. In order to be considered for a position, you must formally apply via careers.kroll.com. Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability. #J-18808-Ljbffr

Representative

Arrow Electronics New York, NY

Position: Business Development Representative Job Description: Arrow is hiring a Business Development Representative. The Digital Security and Surveillance Business Development Manager’s position encompasses all related responsibilities for the growth, development and communications of the Security Market for Seneca Data product lines including: Seneca Security Servers, Storage appliances, View stations, and other product lines and accessories. Involves managing DSS manufactures representatives, customer relationships and working closely with sales and marketing staff to determine, meet and exceed customer needs. What You'll Be Doing Responsible for developing and penetrating named and target accounts within Physical Security Market. Utilize existing relationships in the Physical Security Market to leverage new business opportunities. Develop new relationships in the Physical Security market to promote sales opportunities. Understand the customers' business and strategic goals. Align to the customer needs with appropriate product and service offerings. Create Business Development plans for communicating actions needed to close opportunities within strategic accounts. Continuous Development of Sales Leads to move them through the Sales Funnel. Own customer onboarding by leading cross departmental teams, communicating customer requirements, and ensuring customer expectations are met. Transition of new buying accounts to an Account Manager. Work with Account Managers on increasing Business within named Deeper and Wider accounts. Attend and set meetings and agendas for Vertical Market Shows. Work with Product Managers to communicate customer feedback for current product offerings, future plans, and road maps to meet customer needs. Provide escalation support to account managers and named accounts. Represent Seneca in a professional manner; striving for total customer satisfaction. Work towards and obtain financial performance goals in support of new business and named accounts. Perform other duties as assigned. What We Are Looking For 5-10 years Outside Business Development & Sales. Previous Security Market sales experience. Strong Background in Business Development and Revenue Generation. Must be able to prepare and deliver Sales Presentations and proposals. Understanding of Physical Security Industry and Ecosystem. Understanding of Vertical Markets specific to Physical Security. Excellent verbal and written skills. Ability to work in a fast-paced team environment. Excellent organization and creativity skills. Excellent customer service skills. Public speaking and/or presentation skills. Strong assessment/prioritization skills. Ability to make decisions under pressure. Ability to create positive impressions with customers, business partners and staff. Proficient knowledge of MS Office Programs (Excel, Outlook, Word and PowerPoint). HS diploma required. College experience helpful (preferably in business, marketing, sales or similar major). Formal product management training helpful. What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off Health Savings Account (HSA) / Health Reimbursement Account (HRA) Options Growth Opportunities Short-Term / Long-Term Disability Insurance Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines) 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines) Bike Racks And more! Annual Hiring Range / Hourly Rate: $135,000. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-TX-Texas (Remote Employees) Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. Arrow COVID-19 Vaccination Policy: Arrow requires employees to provide proof of full COVID-19 vaccination by December 1, 2021, for all positions located in CO and for business units within immixGroup and Zeus. All other employees will be required to identify vaccination status by December 1, 2021, and provide proof of full vaccination by January 3, 2022. Last updated: 2024-01-26 #J-18808-Ljbffr

Customer Service Representative

CSI Management New York, NY

From the beginning, Crosstown Solutions’ mission has been to maximize impact with innovative techniques. Currently, we serve one of the nation’s top telecom firms educating consumers about fiber-optic services. Our approach quickly raises awareness about advanced television, voice, and internet solutions. In everything, we offer customer care with professionalism and integrity, which aligns our purpose with that of our partner. It’s a winning relationship for everyone. Our track record of unstoppable growth has given our Customer Service Representatives a highly-regarded reputation, and our core values continue to cultivate the expansion we have seen. Our core values include integrity, morale, and culture. Integrity: We put our team in front of our own personal gain; we make sure their success is acquired before we look at our own needs. Morale: Morale and attitude are fundamentals to success. Culture: Our team camaraderie is the backbone of what makes our company successful. Our innovative culture has always been our competitive advantage and is what makes us the industry’s best. We are looking to fill positions in Sales and Direct Customer Service in our customer service departments. Come join a team with a proven history of knowing both what the client wants and what the customer needs. We offer growth and advancement opportunities, along with a great compensation plan, daily cash bonuses, and a weekly tier bonus structure. We train at no cost since we love to teach you what we do to be successful. CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS: Must be 18 years of age or older Hard Working and Reliable Must have Good Communication Skills and a Great Personality Ready to work FULL TIME (no part-time available) Driver's License a Plus but not Mandatory Quick promotions Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship. ***We are looking for sports-minded individuals to join our company due to their competitive nature, desire to win and succeed, and their experience being a team player. If you think those qualities apply to you, then we'd love to meet! This is a full-time, in-office position based in Brooklyn, New York. We are looking for candidates that are able to start immediately, so you must be local to the area. #J-18808-Ljbffr

Customer Service Representative

Transdev North America New York, NY

Become a Customer Service Representative at our Hillburn, NY Location! Transdev is looking for a Customer Service Representative who is responsible for answering questions and fielding customer service calls as needed. Transdev is proud to offer: $20.00/hour Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision. Paid time off & vacation. Our Customer Service Representatives are responsible for: Responding to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisors. Following and explaining policy and procedures as outlined in operations and procedures manuals. Treating each customer/caller with courtesy, dignity, and respect privacy. Meeting or exceeding established performance requirements. Receiving customer inquiries and complaints. Answering questions and providing information about services. Clearly and accurately documenting issues. Remaining knowledgeable of all policies and procedure changes. Adhering to the work schedule in order to handle the call volume and contractual requirements, unless requested by supervisor. Resolving customer inquiries relating to transportation; communicating resolution to customers. All other duties as assigned. Minimum Qualifications: A minimum of High School diploma or GED. Experience working with the elderly or persons with disabilities preferred. Must possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities. Experience using a personal computer is a must. Complete any training requirements. Have proficient English skills both verbally and in written form. Must be organized and focused. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace. California applicants: Please Click Here for CA Employee Privacy Policy. #J-18808-Ljbffr

Customer Service Representative

Radiance Marketing New York, NY

RAD NYC is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries. At RAD NYC, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences. Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals The name RAD NYC means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses. Here at RAD NYC, we believe in providing positivity and opportunity, a new beginning. RAD NYC provides all employees with an opportunity for growth in the many facets of a business. #J-18808-Ljbffr

Customer Service Representative

Quipt Home Medical New York, NY

Fastsigns of Staten Island is hiring for a Customer Service Representative to join our team! Competitive Pay Paid Vacation and Holidays Performance Bonus A Successful FASTSIGNS Customer Service Representative Will Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! #J-18808-Ljbffr

Customer Service Representative

Benefit Plans Administrative Services, Inc. New York, NY

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet alltraining requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older Other Job Information Hours: 37.5 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. Minimum USD $17.50/Hr. Maximum USD $23.83/Hr.#J-18808-Ljbffr

Customer Service Representative

VIVE Collision New York, NY

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations. Job Requirements Welcome visitors by greeting them Answer questions and refer customers to the appropriate person Schedule customer appointments Determine customer needs in a calm and professional manner Input customer information into computer software efficiently and accurately Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments Consistently check, sort, and forward e-mails Maintain a safe and clean reception area Create and manage both digital and hard copy filing systems for all insurance partners. Perform other clerical work such as filing, photocopying, transcribing, and faxing. Accounting duties include accounts receivables, entering customer payments Manage inventory of office supplies and reorder when necessary Provide administrative support to the collision consultants and accountant Skills and Qualifications Must be at least 18 years of age Ability to perform in a fast-paced, sometimes stressful, and high-volume environment Proficiency in Microsoft Office Suite Professional attitude and appearance Trustworthy, high degree of integrity Excellent written and verbal communication skills Ability to be resourceful and proactive when issues arise Ability to remain calm under pressure Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks #J-18808-Ljbffr

Immediate Start

Customer Service Representative

ABC Imaging New York, NY

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. Job Description We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: Routinely check for incoming jobs from email, incoming bin, and over the counter. Accurately codes customer tickets in accordance with company prescribed guidelines. Addresses all client inquiries and concerns in a business-like and timely manner. Explain complexities and scheduling of each job before assigning jobs to operators. Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets. Double check correctness of information given on incoming correspondence. Log jobs out after they are completed and shipped out. Ensure that front desk is clean and organized at all times. Possesses the ability to multi-task without losing focus. Provide front counter assistance to customers as needed. Responsible for answering incoming telephone calls. Maintains proper inventory of supplies. Provides back-up assistance to the production staff as needed. Responsible for other duties as assigned by Manager. QUALIFICATIONS: Strong organizational skills and attention to detail. Experience with enhancing service offerings. Good knowledge of how to increase revenue. Experience with Prepress and offset. Solutions focused - ability to solve problems efficiently. Ability to communicate effectively. Excellent Customer Service skills and experience. Proficiency with MS Office. Graphics Application skills and experience. #J-18808-Ljbffr

Customer Service Representative

Alphagraphicsfranchise New York, NY

Established in March 2023, AlphaGraphics Bear, DE is a minority and women-owned business. With a commitment to excellence, AlphaGraphics offers a wide array of top-quality printing services ranging from custom designs to promotional materials. Our tight-knit team in AlphaGraphics - US816 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Retail Customer Service Representative Perks and Benefits: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member. Retail Customer Service Representative (CSR) Daily Tasks: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. Customer Service Representative (CSR) Role Qualifications: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today! #J-18808-Ljbffr

Customer Service Representative

IDB Bank New York, NY

For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description Responsible for assisting Commercial Banking teams with the handling of all service related matters for their clients including operations, account opening and maintenance, cash management, and loan servicing. Takes full ownership of customer inquiries to help support the retention and further growth of our firm by supporting direct Manager, Commercial Banking and Banking teams with the daily processing of customer information and requests. Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements. Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients. Assists in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers. Responsible to collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC. Performs client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing. Coordinates and manages manual wire and internal transfer requests. Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues. Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand. Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and banks reputational risk which includes following compliance guidelines and company policies with a high level of care. Team player that participates in internal activities, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc. May include light backup assistance for teller function in some locations. Participates and collaborates in banking projects. Qualifications 1-3 years of experience in financial industry or transferrable skills. Passion for providing white glove customer service. Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious. Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution. Bachelor Degree or transferrable experience for position. Excellent interpersonal and communications skills both written and oral. Compensation: The expected annual salary for this position is between $65,000 - $75,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Additional Information The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank: Those with a known mental or physical disability. Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions. Victims of domestic violence, sex offenses or stalking. Employees with religious observance and practice obligations. Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer. The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Customer Service Representative

Glyph Technologies New York, NY

Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customer’s call, collect relevant information and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively #J-18808-Ljbffr

Customer Service Representative

Divergents NYC New York, NY

Join Our Team as a Customer Service Representative and Make a Difference! We must fill this position urgently. Can you start immediately? Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail Experience in customer service or related field is advantageous Be the voice of our company. Apply now to become a Customer Service Representative! Seniority level Not Applicable Employment type Full-time Job function Marketing and Sales Industries Business Consulting and Services #J-18808-Ljbffr

Dynamic Environment

Customer Service Representative

Idbbank New York, NY

For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description Responsible for assisting Commercial Banking teams with the handling of all service related matters for their clients including operations, account opening and maintenance, cash management, and loan servicing. Takes full ownership of customer inquiries to help support the retention and further growth of our firm by supporting direct Manager, Commercial Banking and Banking teams with the daily processing of customer information and requests. Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements. Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients. Assists in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers. Responsible to collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC. Performs client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing. Coordinates and manages manual wire and internal transfer requests. Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues. Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand. Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and banks reputational risk which includes following compliance guidelines and company policies with a high level of care. Team player that participates in internal activities, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc. May include light backup assistance for teller function in some locations. Participates and collaborates in banking projects. Qualifications 1-3 years of experience in financial industry or transferrable skills. Passion for providing white glove customer service. Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious. Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution. Bachelor Degree or transferrable experience for position. Excellent interpersonal and communications skills both written and oral. Compensation: The expected annual salary for this position is between $65,000 - $75,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Additional Information The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank: Those with a known mental or physical disability. Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions. Victims of domestic violence, sex offenses or stalking. Employees with religious observance and practice obligations. Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer. The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT. #J-18808-Ljbffr

Customer Service Representative

Jnwhitedesigns New York, NY

JOB SUMMARY: This role bridges customer service with sales and operations. The Customer Service Representative will support dedicated members of the sales team by managing communications with clients, handling inquiries from new leads, and ensuring an exceptional customer experience throughout the sales cycle. This individual must proactively identify opportunities to upsell or cross-sell, assist with client relationship management, and contribute to achieving team sales goals. A successful candidate will have experience in sales-driven environments or customer service roles that involve sales elements. ESSENTIAL DUTIES and RESPONSIBILITIES: Act as the primary liaison between the assigned sales representative, clients, and the internal teams, ensuring seamless communication. Assist in generating and presenting tailored quotes for new and repeat projects. Analyze and manage gross margins and pricing structures to support sales targets and profitability. Manage order processing, approvals, and fulfillment in alignment with customer expectations and company standards. Collaborate with business development, scheduling, operations, and shipping teams to meet client delivery requirements. Support lead management efforts by handling initial inquiries, qualifying leads, and routing them appropriately. Utilize the Customer Relationship Management (CRM) platform to track sales progress, maintain client records, and document all communications. Assist in the development of presentations or proposals for client and internal reviews. Participate in and contribute to sales strategy meetings, providing customer feedback and market insights. Support sales and accounting teams in collection efforts as needed. Track and report on KPI’s for sales and customer service success. Perform other duties as assigned, particularly those aimed at supporting sales growth and client satisfaction. QUALIFICATIONS: Working knowledge of Excel and Word. Mac experience is a plus. Manufacturing and CRM experience preferred. Proven ability to manage client expectations and maintain high levels of satisfaction. Keen ability to multitask while displaying a strong attention to detail is essential. Customer-Centric Approach: A focus on understanding customer needs and enhancing satisfaction. Sales Mindset: Ability to recognize sales opportunities and contribute to revenue growth. Team Collaboration: Ability to work closely with sales representatives and internal teams to drive success. Strong written and verbal communication skills. Strong problem-solving skills. Ability to work effectively either as a team member and independently. Ability to work overtime as necessary. EDUCATION and/or EXPERIENCE: AAS college degree and 2 years of customer service experience preferred. Minimum HS Diploma/GED with 1 year of experience are required. LANGUAGE SKILLS: Ability to read and comprehend instructions. Ability to write correspondence. Ability to effectively present information to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standard situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position requires the individual to work with production team members which includes being exposed to moving production equipment. SCHEDULE: This is a Monday-Friday position, full time, with general working hours 8am-4:30pm. #J-18808-Ljbffr

Customer Service Representative

Hedera Hashgraph, LLC New York, NY

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com . ABOUT THERMOPATCH AN AVERY DENNISON COMPANY Thermopatch is a global organization, specializing in emblems, transfers and label solutions for textiles since 1934. With our headquarters in Syracuse, NY in the United States of America, we are active in several European countries operating from the Netherlands. Our offices in the Netherlands and the United States work closely together with an extensive network of offices and experienced distributors in the rest of the world to help us achieve our goals. Job Description Process customer orders Answer customer questions regarding products, order time frames, and delivery timeframes Process order changes when possible according to order procedures Process and provide status on RMA-Return Material Authorization Provide timely and accurate information to incoming customer order status and product knowledge requests Set up new customer accounts De-escalate customers and notify management of customers that request to speak with a supervisor Identify customer complaints and work with management team to resolve the issue Work closely with credit department to resolve credit issues Provide timely feedback to the company regarding customer's concerns Partner with sales team to meet and exceed customer service expectations Perform data entry tasks to maintain customer information database Notify management team for rush orders to provide customers timely and realistic resolution to their needs Notify the management team for any information needed to complete job functions, e.g., pricing information not present in company system Complete assigned work from supervisor, including quotes, orders, etc. Complete quotes and orders following company procedure for Pap Plates Complete quotes and orders following company procedure for available Hpt’s Qualifications High School diploma or equivalent required 1+ years Customer Service or related experience preferred; knowledge of customer service principles Strong written, verbal, and telephone communication skills Computer and data entry skills; organizational skills, detail-oriented and good follow-up Able to effectively manage multiple priorities and issues Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Customer Service Representative

XPO New York, NY

Strong computer, typing and 10-key skills Experience with Microsoft Office Availability to work a variety of shifts, including days, evenings, nights and weekends Excellent verbal and written communication skills Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery Responsibilities As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. Bill shipments pursuant to applicable tariffs and pricing agreements. Recognize and resolve documentation errors. Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions. Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing. Process over, short and damaged freight and related documentation for customer resolution. What you need to succeed at XPO: At a minimum, you'll need: 2 years of customer service experience. Strong computer, typing and 10-key skills. Experience with Microsoft Office. Availability to work a variety of shifts, including days, evenings, nights and weekends. It'd be great if you also have: Transportation experience. Excellent verbal and written communication skills. Physical Requirements This job requires the ability to: Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery. Pay and Benefits Expected pay range: $22.61 to $26.01 per hour. Pay is on an annual step progression. Full health insurance benefits on day one. Life and disability insurance. Earn up to 13 days PTO over the course of your first year. 9 paid company holidays. 401(k) option with company match. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. #J-18808-Ljbffr

CUSTOMER SERVICE REPRESENTATIVE

City of New York New York, NY

Job Description The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. The Department of Homeless Services is recruiting for six (6) Caseworkers to function as Customer Service Representatives, who will: Answer customer calls and provide accurate, satisfactory answers to their questions and concerns. De-escalate situations involving dissatisfied customers, offering assistance and support. Identify customer’s needs, clarify information, research issues, and provide response/solution. Interact with Real Estate Brokers/landlords and Housing Specialists to inform about the status of their units in process. Guide callers through troubleshooting, navigating the agency's website or using new applications and services. Collaborate with the managers to improve customer service. Help to train new employees and inform them about the agency’s customer management policies. Compile daily and weekly metrics on the number of calls received and the status of the said calls. Manage a high volume of inbound and outbound calls in a timely manner. Qualifications A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA). Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr